BambooHR Error Triage

Overview

Diagnose from evidence, not guessed endpoint behavior. Preserve the request ID and operation while excluding credentials and HR payloads. A 200 with missing fields may still be a permission/schema issue on legacy report paths.

Prerequisites

• The target repository or integration path and the requested operator outcome.
• The tenant, identity, and data scope only when approved live work is in scope.
• The current evidence register plus customer-specific permissions and agreements.

Current Contract

The official Python SDK defines typed exceptions for bad request, authentication, permission, not found, timeout, conflict, payload size, media type, validation, rate limit, and server/network failures. Its request ID may come from any of three documented response headers. Automatic retry is limited to 408, 429, 504, and 598—not every 5xx.

Authentication

Record only auth mode and credential alias/age. For OAuth 401, allow one controlled refresh when configured; persist rotated tokens. For API-key 401, verify owner, tenant, and revocation without printing the key. A 403 usually requires permission analysis, not a retry.

Instructions

1. Capture timestamp, tenant alias, operation, method/path template, status or typed exception, request ID, attempt count, latency, and a redacted summary.
2. Reproduce against a fixture first. If a live retry is needed, obtain approval and ensure the operation is read-only or idempotent.
3. Classify:
   • 400/422: validate body, field IDs, filters, pagination, and media type.
   • 401: validate credential/refresh lifecycle and tenant.
   • 403: compare required endpoint/field permissions with the owning identity.
   • 404: distinguish resource, tenant, format, and deprecated-path failures.
   • 409/412: refresh current HR state or policy; do not overwrite.
   • 413: shrink page, field set, or upload.
   • 429: honor Retry-After when supplied and consume the retry budget.
   • 500/502/503: record request ID and service condition; retry only when the operation and current client policy explicitly allow it.
   • 504/598: bounded backoff for idempotent work, then queue/defer.
4. Compare current OpenAPI and SDK version before changing code. Do not paper over a deprecated endpoint with an unlimited retry.
5. Add a regression test that proves classification, redaction, and behavior.

Tool Discipline

Use Read, Glob, and Grep to inspect the failing code, schema, and bounded logs. Use Write/Edit only for an approved fix and regression test. This skill does not authorize live retries or permission changes.

Approval Boundaries

Require approval before a production reproduction, mutation retry, credential rotation, permission change, or sharing any evidence outside its current system.

Output

Return classification, request ID, likely contract layer, evidence, retry/no- retry decision, safe reproduction, proposed fix, regression result, owner, and remaining approval.

Error Handling

• No status/request ID: preserve transport exception and narrow correlation window.
• Error text contains PII: redact it and retain only a local protected reference.
• Ambiguous mutation outcome: read current state before any retry.

Examples

• 403 on one field prompts field-permission comparison, not admin elevation.
• 503 is reported as service unavailable; it is not mislabeled as a published quota.

Resources

Read official evidence for current error behavior.