contact-center/web
SkillCommunicationLets your agent add Zoom Contact Center chat, video, and campaign features to a web app.
Available today. Use it from your connected AI after setup.
No other account needed.
Add ahel to your AI once: Claude, ChatGPT, Cursor, Claude Code or Codex. Then ask it to use this.
Then ask your AI: use the contact-center/web skill
About this skill
Zoom Contact Center SDK for Web. Use for web chat/video/campaign embeds, engagement event handling, app-context integrations, and Smart Embed postMessage workflows.
What this skill tells your AI
The instructions your AI receives, as published by zoom/skills in skills/contact-center/web/SKILL.md and read by ahel’s review.
Current public changelog release: 5.6.0 (verified 2026-07-10). New coverage includes Agent
UI V3/Prism video updates, authenticated consumer chat history, campaign digital front door,
Dynamics CRM full-screen/share/remote control, CTI/PWA Cobrowse, additional locales, and campaign
script-load fallback protection. Account feature flags still govern rollout.
Official docs:
- https://developers.zoom.us/docs/contact-center/web/
- https://developers.zoom.us/docs/contact-center/web/sdk-reference/
Quick Links
- concepts/lifecycle-and-events.md
- examples/app-context-and-state.md
- references/web-reference-map.md
- troubleshooting/common-issues.md
Integration Modes
- Contact Center App in Zoom client:
- Zoom Apps SDK engagement APIs/events.
- External website embed:
- Campaign SDK/web scripts (
zoomCampaignSdkpattern). - Video client initialization pattern.
- Smart Embed:
- iframe +
postMessageevent contract.
Hard Guardrails
- For campaign SDK, gate calls behind
zoomCampaignSdk:ready. - Persist state by
engagementId. - Expect context switching and background app behavior.
- Validate CSP and allow-list settings before debugging logic.
Chaining
- For in-client app APIs and auth flows: ../../zoom-apps-sdk/SKILL.md
- For identity and OAuth: ../../oauth/SKILL.md
- For cobrowse workflow: ../../cobrowse-sdk/SKILL.md
Operations
- RUNBOOK.md - 5-minute preflight and debugging checklist.
Signals
- GitHub stars
- 80
- Forks
- 16
- Last commit
- Sep 2026
Advanced
- Item type
- skill
- Key
contact-center-web- Source
- github.com/zoom/skills