Deepgram Debug Bundle

Examples

For a streaming failure, collect the correlation ID, environment, client/SDK version, model, connection state transitions, redacted status, and timestamp. Review the bundle for keys, audio bytes, transcript text, participant identifiers, and storage URLs before sharing; reproduce with a licensed fixture and use the approved support/incident route.

Current State

!node --version 2>/dev/null || echo 'Node.js not installed' !npm list @deepgram/sdk 2>/dev/null | grep deepgram || echo '@deepgram/sdk not found' !python3 --version 2>/dev/null || echo 'Python not installed'

Overview

Collect comprehensive debug information for Deepgram support tickets. Generates a sanitized bundle with environment info, API connectivity tests, audio analysis, request/response logs, and a minimal reproduction script. All API keys are automatically redacted.

Prerequisites

• Deepgram API key configured
• ffprobe available for audio analysis (part of ffmpeg)
• Sample audio that reproduces the issue

Instructions

Step 1: Environment Collection Script

#!/bin/bash
set -euo pipefail
BUNDLE_DIR="deepgram-debug-$(date +%Y%m%d-%H%M%S)"
mkdir -p "$BUNDLE_DIR"

# System info
{
  echo "=== System ==="
  uname -a
  echo ""
  echo "=== Node.js ==="
  node --version 2>/dev/null || echo "Not installed"
  echo ""
  echo "=== @deepgram/sdk ==="
  npm list @deepgram/sdk 2>/dev/null || echo "Not installed"
  echo ""
  echo "=== Python ==="
  python3 --version 2>/dev/null || echo "Not installed"
  pip show deepgram-sdk 2>/dev/null || echo "Not installed"
} > "$BUNDLE_DIR/environment.txt"

Step 2: API Connectivity Tests

# Test REST API
{
  echo "=== REST API Test ==="
  echo "Timestamp: $(date -u +%Y-%m-%dT%H:%M:%SZ)"
  echo ""
  echo "--- Project listing ---"
  curl -s -w "\nHTTP: %{http_code} | Time: %{time_total}s\n" \
    'https://api.deepgram.com/v1/projects' \
    -H "Authorization: Token $DEEPGRAM_API_KEY" 2>&1 | \
    sed "s/$DEEPGRAM_API_KEY/REDACTED/g"
  echo ""
  echo "--- Transcription test (Bueller sample) ---"
  curl -s -w "\nHTTP: %{http_code} | Time: %{time_total}s\n" \
    -X POST 'https://api.deepgram.com/v1/listen?model=nova-3&smart_format=true' \
    -H "Authorization: Token $DEEPGRAM_API_KEY" \
    -H "Content-Type: application/json" \
    -d '{"url":"https://static.deepgram.com/examples/Bueller-Life-moves-702702706.wav"}' 2>&1 | \
    sed "s/$DEEPGRAM_API_KEY/REDACTED/g"
  echo ""
  echo "--- WebSocket handshake test ---"
  curl -s -w "\nHTTP: %{http_code}\n" -o /dev/null \
    'https://api.deepgram.com/v1/listen' \
    -H "Authorization: Token $DEEPGRAM_API_KEY" \
    -H "Upgrade: websocket" 2>&1 | \
    sed "s/$DEEPGRAM_API_KEY/REDACTED/g"
} > "$BUNDLE_DIR/connectivity.txt"

Step 3: Audio Analysis

# Analyze problem audio file (if provided)
analyze_audio() {
  local file="$1"
  local outfile="$BUNDLE_DIR/audio-analysis.txt"

  {
    echo "=== Audio Analysis: $(basename "$file") ==="
    echo "File size: $(stat -f%z "$file" 2>/dev/null || stat -c%s "$file" 2>/dev/null)"
    echo ""

    if command -v ffprobe &>/dev/null; then
      echo "--- FFprobe Output ---"
      ffprobe -v quiet -print_format json -show_format -show_streams "$file"
      echo ""

      echo "--- Key Properties ---"
      local codec=$(ffprobe -v quiet -show_entries stream=codec_name -of csv=p=0 "$file")
      local rate=$(ffprobe -v quiet -show_entries stream=sample_rate -of csv=p=0 "$file")
      local channels=$(ffprobe -v quiet -show_entries stream=channels -of csv=p=0 "$file")
      local duration=$(ffprobe -v quiet -show_entries format=duration -of csv=p=0 "$file")
      local bitdepth=$(ffprobe -v quiet -show_entries stream=bits_per_sample -of csv=p=0 "$file")

      echo "Codec: $codec"
      echo "Sample rate: $rate Hz"
      echo "Channels: $channels"
      echo "Bit depth: $bitdepth"
      echo "Duration: ${duration}s"
      echo ""

      # Check for common issues
      echo "--- Compatibility Check ---"
      [[ "$rate" -lt 8000 ]] && echo "WARNING: Sample rate below 8kHz minimum"
      [[ "$rate" -gt 48000 ]] && echo "WARNING: Sample rate above 48kHz — consider downsampling"
      [[ "$channels" -gt 2 ]] && echo "WARNING: >2 channels — Deepgram supports mono/stereo"
    else
      echo "ffprobe not available — install ffmpeg for audio analysis"
      echo ""
      echo "--- File header (hex) ---"
      xxd -l 16 "$file"
    fi
  } > "$outfile"
}

Step 4: Request/Response Logger

// Wrap Deepgram client to capture full request/response for debugging
import { createClient } from '@deepgram/sdk';
import { writeFileSync } from 'fs';

async function captureDebugRequest(audioSource: string | Buffer) {
  const client = createClient(process.env.DEEPGRAM_API_KEY!);
  const startTime = Date.now();

  try {
    const isUrl = typeof audioSource === 'string';
    const method = isUrl ? 'transcribeUrl' : 'transcribeFile';
    const source = isUrl ? { url: audioSource } : audioSource;
    const options = { model: 'nova-3' as const, smart_format: true };

    const { result, error } = isUrl
      ? await client.listen.prerecorded.transcribeUrl(source as any, options)
      : await client.listen.prerecorded.transcribeFile(source as any, options);

    const elapsed = Date.now() - startTime;

    const debugLog = {
      timestamp: new Date().toISOString(),
      method,
      options,
      elapsed_ms: elapsed,
      success: !error,
      error: error ? { message: error.message, status: (error as any).status } : null,
      result_summary: result ? {
        request_id: result.metadata?.request_id,
        duration: result.metadata?.duration,
        model: result.metadata?.model_info,
        transcript_length: result.results?.channels[0]?.alternatives[0]?.transcript?.length,
        confidence: result.results?.channels[0]?.alternatives[0]?.confidence,
      } : null,
    };

    writeFileSync('debug-request.json', JSON.stringify(debugLog, null, 2));
    console.log('Debug log written to debug-request.json');
    return debugLog;
  } catch (err: any) {
    const debugLog = {
      timestamp: new Date().toISOString(),
      elapsed_ms: Date.now() - startTime,
      error: { message: err.message, stack: err.stack },
    };
    writeFileSync('debug-request.json', JSON.stringify(debugLog, null, 2));
    throw err;
  }
}

Step 5: Package and Sanitize Bundle

# Package everything (API keys already redacted in Step 2)
{
  echo "=== Deepgram Debug Bundle ==="
  echo "Created: $(date -u +%Y-%m-%dT%H:%M:%SZ)"
  echo ""
  echo "Issue Description: [DESCRIBE YOUR ISSUE HERE]"
  echo ""
  echo "Files:"
  echo "  environment.txt    - System and SDK versions"
  echo "  connectivity.txt   - API connectivity test results"
  echo "  audio-analysis.txt - Audio file properties (if provided)"
  echo "  debug-request.json - Request/response capture (if run)"
  echo ""
  echo "Attach this bundle to your support ticket at:"
  echo "  https://developers.deepgram.com/support"
} > "$BUNDLE_DIR/README.txt"

# Final sanitization pass — remove any leaked keys
find "$BUNDLE_DIR" -type f -exec sed -i "s/$DEEPGRAM_API_KEY/REDACTED/g" {} +

tar czf "$BUNDLE_DIR.tar.gz" "$BUNDLE_DIR"
echo "Bundle created: $BUNDLE_DIR.tar.gz"

Step 6: Support Ticket Template

Subject: [Issue Type] — Brief Description

Environment:
- SDK: @deepgram/sdk v3.x.x
- Runtime: Node.js 20.x / Python 3.12
- OS: Ubuntu 22.04

Request ID: (from result.metadata.request_id)
Model: nova-3
Timestamp: 2026-03-22T12:00:00Z

Issue:
[Describe what you expected vs what happened]

Steps to Reproduce:
1. [Step 1]
2. [Step 2]
3. [Observe error]

Attachments:
- deepgram-debug-YYYYMMDD-HHMMSS.tar.gz
- Sample audio file (if shareable)

Output

• deepgram-debug-YYYYMMDD-HHMMSS.tar.gz with sanitized diagnostics
• Environment and connectivity test results
• Audio file analysis with compatibility warnings
• Request/response debug capture
• Support ticket template

Error Handling

Issue	Cause	Resolution
ffprobe not found	ffmpeg not installed	apt install ffmpeg or brew install ffmpeg
Connectivity test 401	Key not exported	export DEEPGRAM_API_KEY=your-key
Empty audio analysis	File path wrong	Verify file exists and is readable
Tar fails	Permissions issue	Check write permissions in current directory

Resources

• Deepgram Support Portal
• Deepgram Community
• Status Page