HiFi Hotel Negotiator

Overview

hifi-hotel-negotiator is a goal-driven phone execution skill designed for the CALL-E platform. Instead of accepting static online aggregator prices, this agent calls shortlisted hotels directly, verifies availability and hidden policies (taxes, resort fees, breakfast, cancellation), politely negotiates direct-booking discounts or complimentary value-adds, and returns verified structured JSON offers.

Supported Call Modes

1. Discovery & Verification Call: Verify exact dates, room occupancy, nightly/total rates, breakfast cost, airport transfers, and cancellation terms. See references/hotel-discovery.md.
2. Direct Rate Negotiation: Politely inquire about preferential direct rates, complimentary breakfast, free airport shuttles, or complimentary room upgrades. See references/negotiation-policy.md.
3. Reservation Confirmation Call: Re-verify negotiated rate, dates, and inclusions with the front desk and obtain the official booking reference number. See references/confirmation-policy.md.

Required Call Inputs

Input Field	Type	Description	Example
hotel_name	String	Official hotel name	"Ocean Pearl Resort"
hotel_phone	String (E.164)	Validated hotel front-desk phone	"+15550101234"
check_in	ISO Date	Arrival date	"2026-10-12"
check_out	ISO Date	Departure date	"2026-10-17"
adults	Integer	Number of adult guests	2
children	Integer	Number of children	0
rooms	Integer	Number of rooms required	1
budget_cap	Number	Maximum total budget limit	50000
currency	String	Currency code	"INR"
preferences	Object	Desired perks (breakfast, free cancellation, transfer)	{ breakfast: true, cancellation: true }

Verification Checklist

The voice agent must explicitly verify:

• Room availability for requested dates and party size.
• Quoted room category and max occupancy.
• Total price for the entire stay and whether taxes are included.
• Any mandatory resort or facility fees.
• Daily breakfast inclusions and pricing.
• Advance deposit or prepayment requirements.
• Cancellation policy and deadline.
• Airport transfer options and cost.

Negotiation Policy & Guardrails

• Polite Tone: Always maintain a respectful, professional tone:

  "The guest is reviewing a couple of shortlisted properties in the area. Can you offer a preferential direct-booking rate for this stay?"

• Value-Add Fallback: If the hotel cannot lower the room price, request value additions:
  1. Complimentary buffet breakfast
  2. Free airport shuttle
  3. Room category upgrade
  4. Late checkout
• Strict Budget Ceiling: Never agree to or quote any rate exceeding the traveler's configured budget_cap.
• Zero Payment Disclosure: Never disclose credit card numbers or financial credentials during discovery.

Output Contract & Validation

Calls must return a schema-valid JSON object adhering to references/result-schema.md. Use scripts/validate_offer.py to validate structured outputs against business constraints.

See references/examples.md for end-to-end conversation transcripts and result payloads.

Safety & Boundaries

Read references/safety.md for full safety, privacy, and consent requirements.

1. Explicit Consent: Real-world phone calls are only placed after user action.
2. No Data Fabrication: If a field was not discussed or confirmed by the receptionist, return null — never assume false or invent numbers.
3. Confirmation Guardrail: A reservation is only marked confirmed if the hotel explicitly issues a valid booking reference number.