ictcontact-mcp

A Model Context Protocol server for ICTContact and its hosted edition ICTDialer.com — the same contact-center engine from ICT Innovations.

It lets an AI assistant monitor outbound campaigns — list them, check status, read summaries and per-call results — and, only when you turn writes on, start and stop them.

Install

npx -y ictcontact-mcp      # no install
npm install -g ictcontact-mcp

Requires Node.js 18 or newer.

Configure

Variable	Required	Default
ICTCONTACT_BASE_URL	yes		Server base URL, without the /rest suffix, e.g. https://your-ictcontact
ICTCONTACT_USERNAME	yes		API account username
ICTCONTACT_PASSWORD	yes		Password for that account
ICTCONTACT_MCP_ALLOW_WRITE	no	false	Unlock start/stop campaign (see Safety)
ICTCONTACT_TIMEOUT_MS	no	30000	Per-request timeout
ICTCONTACT_TLS_INSECURE	no	false	Skip TLS verification — self-signed test servers only

Claude Desktop example

{
  "mcpServers": {
    "ictcontact": {
      "command": "npx",
      "args": ["-y", "ictcontact-mcp"],
      "env": {
        "ICTCONTACT_BASE_URL": "https://your-ictcontact",
        "ICTCONTACT_USERNAME": "admin",
        "ICTCONTACT_PASSWORD": "your-password"
      }
    }
  }
}

Tools

Read tools are always available:

Tool	What it does
ictcontact_list_campaigns	List campaigns (id and name)
ictcontact_campaign_status	Live status of a campaign (running, stopped)
ictcontact_campaign_summary	Totals: answered, failed, human vs machine
ictcontact_campaign_result	Per-call results (contact, response, AMD, DNC)

Write tools appear only when ICTCONTACT_MCP_ALLOW_WRITE=true:

Tool	What it does
ictcontact_start_campaign	Launch a campaign — begins live outbound calling
ictcontact_stop_campaign	Stop a running campaign

Safety

The server is read-only by default. Starting a campaign begins live outbound calling and can cost real money, so ictcontact_start_campaign and ictcontact_stop_campaign are not registered at all unless you set ICTCONTACT_MCP_ALLOW_WRITE=true.

How it connects

ICTContact and ICTDialer expose a form-encoded RPC API at {base}/rest/<Method>. Each call carries the account username and password; the server sends those for you. There is no separate token to provision.

About

Built by Tahir Almas at ICT Innovations — the team behind ICTContact, ICTDialer, ICTBroadcast, ICTFax and ICTPBX. Learn more at ictcontact.com and ictdialer.com.

MIT licensed. Issues and PRs welcome at github.com/ictinnovations/ictcontact-mcp.