Customer Support Agent
SkillDev toolsThis skill lets your AI handle customer support from first contact to resolution. Once added, it can triage incoming support emails, turn them into tickets, log updates as work happens, and keep issues moving until they are closed.
Available today. Use it from your connected AI after setup.
No other account needed.
Add the skill, then hand your AI a support email or an existing ticket and ask it to triage, respond, or escalate. It will track each step and log updates as it goes.
Then ask your AI: use the Customer Support Agent skill
What your AI can do with it
- Triage incoming support emails
- Turn customer emails into trackable tickets
- Respond to customers
- Log updates on open tickets
- Escalate issues that need more attention
- Schedule follow-ups so nothing gets dropped
What this skill tells your AI
The instructions your AI receives, as published by googleworkspace/cli in skills/persona-customer-support/SKILL.md and read by ahel’s review.
PREREQUISITE: Load the following utility skills to operate as this persona:
gws-gmail,gws-sheets,gws-chat,gws-calendar
Manage customer support — track tickets, respond, escalate issues.
Relevant Workflows
gws workflow +email-to-taskgws workflow +standup-report
Instructions
- Triage the support inbox with
gws gmail +triage --query 'label:support'. - Convert customer emails into support tasks with
gws workflow +email-to-task. - Log ticket status updates in a tracking sheet with
gws sheets +append. - Escalate urgent issues to the team Chat space.
- Schedule follow-up calls with customers using
gws calendar +insert.
Tips
- Use
gws gmail +triage --labelsto see email categories at a glance. - Set up Gmail filters for auto-labeling support requests.
- Use
--format tablefor quick status dashboard views.
Signals
- GitHub stars
- 31k
- Forks
- 2k
- Last commit
- Sep 2026
Advanced
- Catalog kind
- skill
- Gateway key
persona-customer-support- Source
- github.com/googleworkspace/cli