Support Ticket Triage
SkillCommunicationLets your agent sort support tickets by category and priority, and draft replies and next steps.
Available today. Use it from your connected AI after setup.
No other account needed.
Connect ahel once, and every AI you use reads what you have installed.
Then ask your AI: use the Support Ticket Triage skill
About this capability
Triage customer support tickets/emails/chats into categories, priority, and next action; draft responses and create reproducible steps; use for Zendesk/Intercom/Help Scout exports or pasted threads.
What this skill tells your AI
The instructions your AI receives, as published by composio-community/awesome-codex-skills in support-ticket-triage/SKILL.md and read by ahel’s review.
Standardize how to classify and respond to incoming tickets.
Inputs to gather
- Ticket text (include attachments/links), product area, customer plan/tier if known.
- Desired outputs: category taxonomy, priority levels, SLA hints, tone/brand voice, whether to draft a reply.
Workflow
- Parse context: identify issue type, product surface, severity, customer impact, reproduction hints, and blockers.
- Categorize: assign category and subcategory; set priority (e.g., P0–P3) with short justification.
- Draft response (if asked): concise acknowledgment, empathy, restate issue, next steps, and ask for missing info; include reproduction checklist when uncertain.
- Internal notes: suspected root cause, logs to pull, teams to loop, and tracking IDs to create/attach.
- Output: tabular or bullet summary with
Category,Priority,Summary,Proposed Fix/Next Steps,Reply Draft.
Quality checks
- Avoid promises; give ranges not exact ETAs unless provided.
- Mask PII if copying to public channels.
- If signal is weak, present 2–3 likely categories and what evidence would disambiguate.
Signals
- GitHub stars
- 16k
- Forks
- 2k
- Last commit
- Jul 2026
Advanced
- Catalog kind
- skill
- Gateway key
support-ticket-triage- Source
- github.com/composio-community/awesome-codex-skills